Resetting Your Victron Product PIN

It’s happened to all of us. You’ve tried every four-digit PIN you can think of, and you’re still locked out of your account. Resetting the PIN to a higher security item may be a headache, but resetting your Victron accessories takes just a few minutes.

How to Reset the PIN on a Victron Device

Whether you’re pulling out an older device to use again or can’t remember your PIN, these steps will help you quickly access your Victron device!

Step 1

Open the VictronConnect app and locate the device from the device list for which you want to reset the pin.

Step 2

Click on the three dots next to the device name and select “Reset PIN code.” This will prompt you to enter your device’s PUK code.

Step 3

The physical location of the PUK code varies depending on the device:

• For a BMV-712, the PUK code is located on the back of the circular display.
• The PUK code is located on the side of the bus, MultiPlus, Orion, and MPPT devices.

Step 4

Once located, enter your device’s PUK code in the proper field and then select reset.

Step 5

The pin will be reset to “000000.”This reset code will now give you access to the device.

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