Curious about freight charges? Interested in learning about your order status? Below you’ll find our terms and conditions, freight policies, and accepted methods of payment that have been designed with our customers in mind. By placing an order or otherwise using our website, you agree to and accept these terms and conditions. Should you still have questions, please contact us directly at (855) 292-2831 or at [email protected].
For questions regarding your order please email: [email protected]
Our shipping department will make a courtesy phone call to confirm any online order.
Payment Methods Accepted
Battle Born Batteries accepts Visa, MasterCard, American Express, and Discover credit cards. Additionally, we can process orders with a prepaid check or wire transfer.
We’ve partnered with FedEx to offer free ground shipping on any order that is delivered to the continental U.S. We ask for direct signature on orders with FedEx ground to ensure your product has safely reached your final destination.
Shipping to Alaska and Hawaii is available, and shipping quotes can be provided upon request.
International shipments are available via a US-based freight forwarder, but all additional charges are the responsibility of the customer, including duties, taxes, freight, and any potential warranty return.
Freight Shipment Terms
Freight orders may take an additional 1-2 business days to process and schedule a pickup from our warehouse. The Battle Born shipping department will use their discretion on whether to ship via ground or freight service for large orders. Orders containing 4 or more batteries will be shipped on a pallet via FedEx freight service.
Freight transit times will vary depending on location, availability of logistics warehouses, drivers, and environmental factors. Rural, residential, or isolated locations may take an extra 2 business days for delivery due to no usual daily route.
Freight deliveries must have a valid phone number. Customer must specify if they need liftgate delivery in order to remove the product from the truck. Additional rates apply for extra services beyond general freight delivery.
This is including but not limited to:
- residential delivery
- fragile handling (glass items or solar panels)
- bulk or whole truck delivery
- inside delivery (or beyond initial drop point for residences)
- any other additional methods that may change or alter the bill of lading beyond the usual delivery method.
In the unlikely event, you are having an issue with one of our batteries, we have developed a straightforward warranty policy to help navigate any issue.
Battle Born Batteries offers a 10-year manufacturer’s defect warranty from the date of purchase. This warranty does not cover negligence or misuse of the battery. If it is deemed that the battery was used improperly, you will be subject to a $150 an hour repair charge plus parts and shipping.
We also warranty all other complementary products (inverters, converters, chargers, etc.) we sell are free from defects for 30 days from the date of purchase. After that time, it is the responsibility of our manufacturing partners and a standard manufacturer’s warranty applies (1 year from date of purchase, unless otherwise stated by the manufacturer).
Dragonfly Energy Corp. (“the Manufacturer”) warrants each Dragonfly Energy and Battle Born Batteries branded Li-ion battery (“the Product”) sold by Dragonfly Energy, Battle Born Batteries, or any of its authorized distributors or dealers, to be free of defects for a period of 10 years (“the Warranty Period”) from the date of sale as determined by either the customer’s sale receipt, the shipping invoice, and the battery serial number, with proof of purchase. Within the first 8 years of the Warranty Period, subject to the exclusions listed below, the Manufacturer will credit, replace, or repair, if serviceable, the Product and/or parts of the Product if the components in question are determined to be defective in material or workmanship. After 8 years and up to 10 years, if the components in question are determined to be defective in material or workmanship, and the Manufacturer deems the components to be repairable, the Product will be repaired and returned. If the Manufacturer deems the components to be not repairable, a new, similar Product will be offered at a discount of 30% off the price listed at the time of the offer. The offer will be valid for a period of 30 days after the date of notification.
This Limited Warranty is to the original purchaser of the Product and is not transferable to any other person or entity. Please contact the place of purchase regarding any warranty claim.
• Damage due to improper installation; loose terminal connections, under-sized cabling, incorrect connections (series and parallel) for desired voltage and AH requirements, or reverse polarity connections.
• Environmental damage: inappropriate storage conditions as defined by the Manufacturer; exposure to extreme hot or cold temperatures, fire or freezing, or water damage.
• Damage caused by collision.
• Damage due to improper maintenance, under or over-charging the Product, dirty terminal connections.
• Product that has been opened, modified, or tampered with.
• Product that was used for applications other than which it was designed and intended for, including repeated engine starting.
• Product that was used on an oversized inverter/charger (any inverter/charger that is rated to 3500 Watts or greater) without the use of a Manufacturer-approved current surge limiting device.
• Product that was under-sized for the application, including an Air Conditioner or similar device having a locked rotor start-up current that is not used in conjunction with a Manufacturer-approved surge-limiting device.
• Product not stored in adherence to the Manufacturer’s storage guidelines, including storage of the Product at a low state of charge.
This Limited Warranty does not cover a Product that has reached its normal end of life due to usage which may occur prior to the Warranty Period. A battery can deliver only a fixed amount of energy over its life which will occur over different periods of time depending on the application. The Manufacturer reserves the right to deny a warranty claim if the Product is determined, upon inspection, to be at its normal end of life even if within the Warranty Period.
If an item is new, unused, and in the original packaging, we are happy to accept a return up to 30 days from the original invoice date with no restocking fee. If the item has been installed, used, or no longer has the original packaging, we will assess a restocking fee that will be shared when the return merchandise authorization (RMA) is issued. Items 60 days past the original invoice will be reviewed at Battle Born’s discretion.
We ask you, the customer, to pay for any shipping costs to return the item to the Battle Born warehouse. Once received, a refund will be issued in the amount of the purchase.
If you need to make a return within 60 days or need a warranty replacement, you must obtain a return merchandise authorization (RMA).
All returns must include the following:
- Copy of receipt or invoice
- A letter with your RMA referenced, stating the problem with the product. Contact information including phone number and shipping address.
Any product returned without the above information will not be processed.
Return Shipping Method
Battle Born Batteries recommends you keep your original packaging to ensure a safe return to our facility. We strongly recommend you fully insure your return shipment in case it is lost or damaged in transit. We also recommend you use a carrier that can provide you with proof of delivery for your protection. Remember to keep your tracking number as well, just in case. For any battery returns of 6 (six) batteries or more, or one of the larger batteries (BB8D or BBGC3), you will be required to return the batteries on a pallet.
Any shipment which arrives damaged will be immediately refused or will be held at the warehouse until the customer pays for return shipping or files an insurance claim. If you do not have the original packaging, you can request the packaging from us and we will ship it to you. This will help to ensure your package arrives safely. The customer will be responsible for return shipping and handling and any claims that may arise. No exceptions.
Send return product to: (please write your RMA on the outside of the box)
ATTN: Returns Department
1190 Trademark Drive #108
Reno, NV 89521
You will be responsible for paying for your own shipping costs for returning your item. If you are returning prior to 30 days from the original ship date, you may be eligible for a free return. In order to be eligible for free shipping, you MUST have the original packing in which the order was shipped, including boxes, foam, wrapping, and pallets if necessary. Not all items will be eligible for free return shipping. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
How to Properly Recycle and Dispose of your Battle Born Battery
Here at Dragonfly Energy, our goal is to provide our customers with long-lasting green energy that will support them for years on all their adventures. That is why we not only build batteries that can keep up with you for a long time but also provide industry-leading customer support to help you get the most out of your batteries. When the time does come and your batteries have reached the end of their life, it is important to recycle them responsibly.
Here are a few suggestions:
1. Make sure all loads are removed from your system before removing batteries. Once the batteries are removed cover the terminals using electrical tape. Now can be a good time to inspect any cable runs or lugs.
2. Head over to www.earth911.com or www.call2recycle.org/locator to find a drop-off location. Be sure to call ahead of time to confirm that the drop-off location is still accepting materials.
3. Give us a call if you are having any trouble finding a drop-off location and we can help you find one.
Battle Born Batteries values your privacy and will keep all information confidential. We will never sell or use your information for any other purpose than to deliver your order.
Our products comply with most regulations and codes. To ensure that your equipment complies with your state or local laws, review them before purchasing. Battle Born Batteries is not responsible for return shipping or any costs incurred due to any local regulations.
Battle Born Batteries is protected under the Washoe County Nevada Long-Arm Statute as outlined below:
Nevada Long-Arm Statute Nev. Rev. Stat. 14.065
14.065. Exercise of jurisdiction on any basis consistent with state and federal constitutions; service of summons to confer jurisdiction.
1. A court of this state may exercise jurisdiction over a party to a civil action on any basis not inconsistent with the constitution of this state or the Constitution of the United States.
2. Personal service of summons upon a party outside this state is sufficient to confer upon a court of this state jurisdiction over the party so served if the service is made by delivering a copy of the summons, together with a copy of the complaint, to the party served in the manner provided by statute or rule of court for service upon a person of like kind within this state.
3. The method of service provided in this section is cumulative, and may be utilized with, after, or independently of other methods of service.
Any suits, claims, complaints, inquiries, or otherwise, must be handled through the Washoe County and Nevada Court Systems to be considered valid and legal. Battle Born Batteries does business regularly only in the State of Nevada within Washoe County and no other municipality, city, county, state, or territory thereof. See the Dispute Resolution Section below.
6.10. Dispute Resolution. All disputes arising under or in connection with the Agreement will initially be referred to the senior executives of each party. The senior executives will use their best efforts to resolve the dispute informally and amicably. If, after negotiating for thirty (30) days (or for some longer period if the parties agree), no resolution of the dispute is reached by the senior executives, the parties will submit the dispute to binding arbitration in Reno, Nevada pursuant to the Commercial Arbitration Rules of the American Arbitration Association (AAA) and the procedures set forth in paragraph 6.11.
6.11. Arbitration; Injunction. All disputes that cannot be resolved pursuant to the internal issue resolution process identified above will be submitted to and settled by final and binding arbitration. The arbitration will take place in Reno, Nevada, and will apply the governing law of this Agreement. The final and binding arbitration will be performed by a panel of three arbitrators in accordance with and subject to the Commercial Arbitration Rules of the AAA then in effect.
Following notice of a party’s election to require arbitration, each party will, within thirty (30) days, select one arbitrator; and those two arbitrators will, within thirty (30) days thereafter, select a third arbitrator. If the two arbitrators are unable to agree on a third arbitrator within thirty (30) days, the AAA will, within thirty (30) days thereafter, select the third arbitrator.
The decision of the arbitrators will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. The arbitrators will be bound by the warranties, limitations of liability, and other provisions of this Agreement. Notwithstanding the foregoing, each party may seek injunctive relief in a court of competent jurisdiction, where appropriate, to protect its rights pending the outcome of the arbitration.
6.12. Jurisdiction; Venue; Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of Nevada (irrespective of its choice of law principles). The parties hereby agree that any suit to enforce any provision of this Agreement or arising out of or based upon this Agreement or the business relationship between the parties hereto shall be brought in federal or state court in Reno, Nevada.
Each party hereby agrees that such courts shall have co-exclusive personal jurisdiction and venue with respect to such party, and each party hereby submits to the co-exclusive personal jurisdiction and venue of such courts.