Curious about freight charges? Interested in learning about your order status? Below you’ll find our terms and conditions, freight policies, and accepted methods of payment that have been designed with our customers in mind. By placing an order or otherwise using our website, you agree to and accept these terms and conditions. Should you still have questions, please contact us directly at (855) 292-2831 or at [email protected].
For questions regarding your order please email [email protected]
Our shipping department will make a courtesy phone call to confirm any online order.
Payment Methods Accepted
Battle Born Batteries accepts Visa, MasterCard, American Express, and Discover credit cards. Additionally, we can process orders with a prepaid check or wire transfer.
We’ve partnered with FedEx to offer free ground shipping on any order that is delivered to the continental U.S. We ask for a direct signature on orders with FedEx ground to ensure your product has safely reached your final destination.
Shipping to Alaska and Hawaii is available, and shipping quotes can be provided upon request.
International shipments are available via a US-based freight forwarder, but all additional charges are the responsibility of the customer, including duties, taxes, freight, and any potential warranty return.
Freight Shipment Terms
Freight orders may take an additional 1-2 business days to process and schedule a pickup from our warehouse. The Battle Born shipping department will use their discretion on whether to ship via ground or freight service for large orders. Orders containing 4 or more batteries will be shipped on a pallet via FedEx freight service.
Freight transit times will vary depending on location, availability of logistics warehouses, drivers, and environmental factors. Rural, residential, or isolated locations may take an extra 2 business days for delivery due to no usual daily route.
Freight deliveries must have a valid phone number. Customers must specify if they need liftgate delivery in order to remove the product from the truck. Additional rates apply for extra services beyond general freight delivery.
This is including but is not limited to:
- residential delivery
- fragile handling (glass items or solar panels)
- bulk or whole truck delivery
- inside delivery (or beyond initial drop point for residences)
- any other additional methods that may change or alter the bill of lading beyond the usual delivery method.
Sales Tax Policy
STATE AND LOCAL SALES TAXES
In accordance with applicable state and local laws, we are required to charge sales tax in localities where Battle Born Batteries has operations. Battle Born Batteries does not benefit from the collection of sales tax and we remit all taxes collected directly to the appropriate taxing jurisdiction.
As a general rule, it is the laws of the state of delivery that determine whether sales tax will be due on your transaction.
Taxes charged to your credit card will be calculated based on the applicable state and local sales taxes when your order is shipped.
The terms contained herein are subject to change as the taxation of online transactions is continually evolving. Battle Born Batteries strives to comply with state and local tax laws as they exist currently and continues to monitor and update its taxation policies as those laws change.
STATES WHERE BATTLE BORN BATTERIES, INC COLLECTS SALES TAXES
Orders shipped to non-tax exempt states will have all applicable state and local sales tax added to your total order.
JURISDICTIONS WHERE BATTLE BORN BATTERIES DOES NOT COLLECT SALES TAXES
Battle Born Batteries does not collect sales or use tax in all states. For states imposing sales or use taxes, your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year, reporting all of the taxable purchases that were not taxed, and to pay the tax on those purchases.
You may have a tax obligation in states where Battle Born Batteries does not collect sales tax. Details of how to report these taxes may be found at the websites of your respective taxing jurisdictions.
Our Limited Warranty applies only to all products sold and shipped within the US and Canada. In the unlikely event you are having an issue with one of our batteries, your Battle Born Battery has a 10-year manufacturer’s defect warranty from the date of purchase. This warranty does not cover negligence or misuse of the battery. If it is deemed that the battery was used improperly, you will be subject to a $150 an hour repair charge plus parts and shipping.
We also provide warranty support for third party products that we re-sell (inverters, converters, chargers, etc.).
This is the Limited Warranty for your Battle Born Battery:
LIMITED WARRANTY ON BATTLE BORN LiFePO4 DEEP CYCLE BATTERIES
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. THE LIMITED WARRANTY CAN ALSO BE FOUND IN THE DOCUMENTATION WE PROVIDE WITH THE PRODUCT. WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCT WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP.
WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR, REPLACEMENT OR REFUND AS DESCRIBED BELOW IN THIS WARRANTY STATEMENT.
WHO MAY USE THIS WARRANTY?
Dragonfly Energy Corp., dba Battle Born Batteries located at address 1190 Trademark Drive, #108, Reno, Nevada 89521 (“we”) extend this limited warranty only to the consumer who originally purchased the product (“you”), and only to products sold in the U.S. and Canada. It does not extend to any subsequent owner or other transferee of the product, nor does it extend to batteries outside of the U.S. and Canada.
WHAT DOES THIS WARRANTY COVER?
This limited warranty covers defects in materials and workmanship of LiFePO4 deep cycle batteries (the “product”) for the Warranty Period as defined below.
WHAT DOES THIS WARRANTY NOT COVER?
This limited warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper use; (d) failure to follow the product instructions or to perform any preventive maintenance; (e) modifications; (f) unauthorized repair; (g) normal wear and tear; or (h) external causes such as accidents, abuse, or other actions or events beyond our reasonable control. We will not pay for shipping and handling fees to return the repaired or replacement product to you whether we elect to repair or replace the defective product; you are responsible for shipping and handling.
WHAT IS THE PERIOD OF COVERAGE?
This limited warranty starts on the date your purchase is shipped to you, and lasts for ten years (the “Warranty Period”). The Warranty Period is not extended if we repair or replace the product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.
WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?
With respect to any defective product during the first eight years of the Warranty Period, we will, in our sole discretion, either: (a) repair or replace such product (or the defective part) free of charge or (b) refund the purchase price of such product.
With respect to any defective product during the last two years of the Warranty Period, we will, in our sole discretion, either: (a) repair or replace such product (or the defective part) free of charge or (b) provide a new product discount of thirty percent (30%) of the price listed at the time your RMA is issued should you choose to replace the irreparable product. You will have thirty (30) days from the date we notify you that the product is irreparable to use your discount to purchase a replacement product. We will pay for shipping and handling fees to return the repaired product to you; you will pay customary shipping charges if the product is irreparable and replaced at a discount.
HOW DO YOU OBTAIN WARRANTY SERVICE?
To obtain warranty service, you must call (855) 292-2831, or email our Customer Service Department at [email protected], or submit your request at https://battlebornbatteries.com/returns/ during the Warranty Period to obtain a Return Merchandise Authorization (“RMA”) number. No warranty service will be provided without an RMA number.
Due to the hazardous nature of the products, you must make any return shipment in the original packaging. If you do not have the original packaging, you may purchase the required packaging from us. We strongly recommend you fully insure your return shipment and request proof of delivery in case it is lost during transit. If you are returning six (6) batteries or more at one time, or if you are returning models BB8D or BBGC3, you must obtain and return the batteries in their original packaging on a pallet.
All returns must include (1) a copy of your original receipt for the purchase, (2) a letter from you referencing the RMA number with a description of the problem, (3) your contact information including phone number and shipping address. Send your returned product to: Dragonfly Energy Corp., ATTN: Returns Department, 1190 Trademark Drive, #108, Reno, Nevada 89521.
You are responsible for all the cost of return shipping and handling, and any related claims that may arise.
LIMITATION OF LIABILITY
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
If an item is new, unused, and in the original packaging, we are happy to accept a return up to 30 days from the original invoice date with no restocking fee. If the item has been installed, used, or no longer has the original packaging, we will assess a restocking fee that will be shared when the return merchandise authorization (RMA) is issued. We require ALL batteries to be returned on a pallet, and we provide the return kits necessary to do so. Kits could include a honeycomb pallet to ship returned products.
We ask you, the customer, to pay for any shipping costs to return the item to the Battle Born warehouse. Once received, a refund will be issued in the amount of the purchase.
If you need to make a return within 60 days or need a warranty replacement, you must obtain a return merchandise authorization (RMA).
All returns must include the following:
- Copy of receipt or invoice
- A letter with your RMA referenced, stating the problem with the product. Contact information including phone number and shipping address.
Any product returned without the above information will not be processed.
Should you require a replacement battery during the warranty service process, we may, AT OUR DISCRETION, provide you with a replacement battery with your payment of a deposit.
Return Shipping Method
Battle Born Batteries recommends you keep your original packaging to ensure a safe return to our facility. We strongly recommend you fully insure your return shipment in case it is lost or damaged in transit. We also recommend you use a carrier that can provide you with proof of delivery for your protection. Remember to keep your tracking number as well, just in case. For any battery returns of 6 (six) batteries or more, or one of the larger batteries (BB8D or BBGC3), you will be required to return the batteries on a pallet.
Any shipment which arrives damaged will be immediately refused or will be held at the warehouse until the customer pays for return shipping or files an insurance claim. If you do not have the original packaging, you can request the packaging from us and we will ship it to you. This will help to ensure your package arrives safely. The customer will be responsible for return shipping and handling and any claims that may arise. No exceptions.
Send return product to: (please write your RMA on the outside of the box)
ATTN: Returns Department
1190 Trademark Drive #108
Reno, NV 89521
You will be responsible for paying for your own shipping costs for returning your item. If you are returning prior to 30 days from the original ship date, you may be eligible for a free return. In order to be eligible for free shipping, you MUST have the original packing in which the order was shipped, including boxes, foam, wrapping, and pallets if necessary. Not all items will be eligible for free return shipping. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
How to Properly Recycle and Dispose of your Battle Born Battery
Here at Dragonfly Energy, our goal is to provide our customers with long-lasting green energy that will support them for years on all their adventures. That is why we not only build batteries that can keep up with you for a long time but also provide industry-leading customer support to help you get the most out of your batteries. When the time does come and your batteries have reached the end of their life, it is important to recycle them responsibly.
Here are a few suggestions:
1. Make sure all loads are removed from your system before removing batteries. Once the batteries are removed cover the terminals using electrical tape. Now can be a good time to inspect any cable runs or lugs.
2. Visit www.earth911.com or www.call2recycle.org/locator to find a drop-off location. Be sure to call ahead of time to confirm that the drop-off location is still accepting materials.
3. Give us a call if you are having any trouble finding a drop-off location and we can help you find one.
Battle Born Batteries values your privacy and will keep all information confidential. We will never sell or use your information for any other purpose than to deliver your order.
Our products comply with most regulations and codes. To ensure that your equipment complies with your state or local laws, review them before purchasing. Battle Born Batteries is not responsible for return shipping or any costs incurred due to any local regulations.