VRM Setup | Programming a Cerbo GX to Work with a Victron VRM

We recommend programing your Cerbo GX to work with the Victron Remote Management (VRM) portal to access VictronConnect.

May 02, 2024

Victron Cerbo GX and GX touch display working together in an electrical systme

The Victron Energy Cerbo GX is an all-in-one communication center that offers complete control over your system while maximizing performance. In the complete GX system, the Cerbo is the central hub for monitoring and communication to optimize performance. The Cerbo GX can also be paired with the GX Touch 50 display to give you a quick overview of your system and settings with just the tap of your finger. To get the most out of this system, we recommend programming it to work with the Victron Remote Management (VRM) portal to access VictronConnect. How to Program Your Cerbo GX for Victron Remote Management (VRM) During the initial installation procedure, we recommend setting up the Victron Cerbo GX in the VRM Portal. This will ensure that if you ever need remote support, your Cerbo GX will already be connected to your VRM account. Then, you can quickly receive remote support for your GX system whenever required. Victron Cerbo GX and GX touch display working together in an electrical systme

Step 1

Connect your Cerbo GX to the Internet through the GX Touch 50 display. To use Wi-Fi or a Wi-Fi phone hotspot, go to SETTINGS > WIFI > WIFI NETWORKS to connect the Cerbo GX to your network. To use wired ethernet, plug your ethernet cord into the port on the Cerbo GX.

Step 2

Go to SETTINGS > VRM PORTAL > VRM PORTAL ID and write down your portal ID as displayed at the top of the screen.

Step 3

In a web browser, go to vrm.victronenergy.com and register for a VRM account. REMEMBER: Your account setup will not be complete until you verify your email.

Step 4

Once your account is activated, select ADD INSTALLATION and Cerbo GX from the options below. Then, enter your portal ID and name your system in the appropriate fields. Now that your system is online, you can follow these steps for full VRM access:

Step 5

On your GX Touch display, return to your Cerbo GX and select SETTINGS > VRM ONLINE PORTAL > ENABLE TWO-WAY COMMUNICATION.

Step 6

Once two-way communication is enabled, return to SETTINGS, select > GENERAL > REMOTE SUPPORT, and ENABLE REMOTE SUPPORT.

Step 7

Next, head to the REMOTE CONSOLE in the SETTINGS and be sure to ENABLE VRM and DISABLE PASSWORD CHECK.

Step 8

Finally, to ensure these new settings take effect, you need to reboot your Cerbo GX. To do this, go to SETTINGS > GENERAL > REBOOT.

Step 9

Once your Cerbo has rebooted, head back to the VRM page you opened on a web browser. Here you must:

Go to ADVANCED, then WIDGETS, and enable all of them.
Go to SHARE and either embed your site in a web page or share individually to ensure any remote support person at Victron can access it.
Go to SETTINGS > USERS for higher-level access, invite a specific user, and ALLOW FULL CONTROL for more detailed support.

Now that your Cerbo GX is connected to VRM, you will have access to Victron support if you ever need it. To make support cases even more accessible to resolve, you can add a photo or wiring diagram of the system to give your support tech a more precise picture or add extra details they can view later. Watch this step-by-step video for further assistance setting up your Cerbo GX with VRM. [embed]https://vimeo.com/792051617[/embed]

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