Below, you’ll find our terms and conditions, freight policies, and accepted methods of payment that have been designed with our customers in mind. By placing an order or otherwise using our website, you agree to and accept these terms and conditions.
Should you still have questions, please contact us directly at (855) 292-2831 or at [email protected].
Order Status
For questions regarding your order please email [email protected].
Our shipping department will make a courtesy phone call to confirm any online order.
Payment Methods Accepted
Battle Born Batteries accepts Visa, MasterCard, American Express, and Discover credit cards. Additionally, we can process orders with a prepaid check or wire transfer.
Shipping Charges
We’ve partnered with FedEx to offer free ground shipping on any order that is delivered to the continental U.S. We ask for a direct signature on orders with FedEx ground to ensure your product has safely reached your final destination.
Shipping to Alaska and Hawaii is available, and shipping quotes can be provided upon request.
International shipments are available via a US-based freight forwarder, but all additional charges are the responsibility of the customer, including duties, taxes, freight, and any potential warranty return.
Freight Shipment Terms
Our shipping terms constitute an FOB agreement. Title to the goods transfers to the buyer as soon as the shipping carrier accepts the goods at our location, under FOB shipping point.
Freight orders may take an additional 1-2 business days to process and schedule a pickup from our warehouse. The Battle Born shipping department will use their discretion on whether to ship via ground or freight service for large orders. Orders containing 4 or more batteries will be shipped on a pallet via FedEx freight service.
Freight transit times will vary depending on location, availability of logistics warehouses, drivers, and environmental factors. Rural, residential, or isolated locations may take an extra 2 business days for delivery due to no usual daily route.
Freight deliveries must have a valid phone number. Customers must specify if they need liftgate delivery in order to remove the product from the truck. Additional rates apply for extra services beyond general freight delivery.
This is including but is not limited to:
- residential delivery
- fragile handling (glass items or solar panels)
- bulk or whole truck delivery
- inside delivery (or beyond initial drop point for residences)
- any other additional methods that may change or alter the bill of lading beyond the usual delivery method.
Sales Tax Policy
STATE AND LOCAL SALES TAXES
In accordance with applicable state and local laws, we are required to charge sales tax in localities where Battle Born Batteries has operations. Battle Born Batteries does not benefit from the collection of sales tax and we remit all taxes collected directly to the appropriate taxing jurisdiction.
As a general rule, it is the laws of the state of delivery that determine whether sales tax will be due on your transaction.
Taxes charged to your credit card will be calculated based on the applicable state and local sales taxes when your order is shipped.
The terms contained herein are subject to change as the taxation of online transactions is continually evolving. Battle Born Batteries strives to comply with state and local tax laws as they exist currently and continues to monitor and update its taxation policies as those laws change.
STATES WHERE BATTLE BORN BATTERIES, INC COLLECTS SALES TAXES
Orders shipped to non-tax exempt states will have all applicable state and local sales tax added to your total order.
JURISDICTIONS WHERE BATTLE BORN BATTERIES DOES NOT COLLECT SALES TAXES
Battle Born Batteries does not collect sales or use tax in all states. For states imposing sales or use taxes, your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year, reporting all of the taxable purchases that were not taxed, and to pay the tax on those purchases.
You may have a tax obligation in states where Battle Born Batteries does not collect sales tax. Details of how to report these taxes may be found at the websites of your respective taxing jurisdictions.
Sale Price Match Guarantee
We’ll match the price if you buy a qualifying item from Dragonfly Energy Corp., through a phone order or online at battlebornbatteries.com, then find the identical item on sale for less at battlebornbatteries.com. Price matches may be requested within 7 days after purchase.
If you find a current lower price within 7 days after purchase, send us the proof and we will adjust your payment to the lower price, upon request. Dragonfly Energy price matches and adjustments are completed through phone or email: 855.292.2831, [email protected]
GUIDELINES AND LIMITATIONS
The price for an item must be listed and valid at the time of match. If Dragonfly Energy is not able to verify the lower price, we may decline the request.
The item must be the identical item, brand name, size, weight, color, quantity and model number.
EXCLUSIONS
Clearance, closeout, liquidation sales, and “B-Stock” items.
Pricing due to typographical errors.
Limited Warranty
Battle Born Batteries products have a Limited Warranty for manufacturer’s defects. For the specific product warranty, please visit https://battlebornbatteries.com/limited-warranty/.
We also provide warranty support for some third-party products sold by Battle Born Batteries (inverters, converters, chargers, etc.).
Returns
If an item is new, unused, and in the original packaging, we will accept a return up to 30 days from the original invoice date with no restocking fee. If you need to make a return between 30 and 60 days from the original invoice date you will be charged a 30% restocking fee. Returns are not accepted after 60 days from the date of invoice, and we do not accept returns of used products, products without their original packaging, or products purchased from any third party seller.
All returns require an RMA number and a copy of the original receipt or invoice. Any product returned without this information will not be processed.
Click here to fill out a return form and we will email you with your RMA number as soon as we can.
We require ALL batteries to be returned on a pallet, and we can provide the return shipping materials necessary at your expense.
You are responsible for any shipping costs to return items to Dragonfly Energy Corp. Once received, a refund will be issued in the amount of the purchase, less all applicable shipping costs and restocking fees.
Return Shipping Method
Dragonfly Energy Corp. requires you keep your original packaging to ensure a safe return to our facility. We strongly recommend you fully ensure your return shipment in case it is lost or damaged in transit. We also recommend you use a carrier that can provide you with proof of delivery for your protection. Remember to keep your tracking number as well, just in case. For any battery returns of 6 (six) batteries or more, or one of the larger batteries (BB8D or BBGC3), you will be required to return the batteries on a pallet.
Any shipment which arrives damaged will be immediately refused or will be held at the warehouse until the customer pays for return shipping or files an insurance claim. You are responsible for return shipping and handling and any claims that may arise, including lost shipments. There are no exceptions.
Send return product to:
Dragonfly Energy Corp.
ATTN: Returns Department
1190 Trademark Drive #108
Reno, NV 89521
Please write your RMA on the outside of the box.
How to Properly Recycle and Dispose of your Battle Born Battery
Here at Dragonfly Energy, our goal is to provide our customers with long-lasting green energy that will support them for years on all their adventures. That is why we not only build batteries that can keep up with you for a long time but also provide industry-leading customer support to help you get the most out of your batteries. When the time does come and your batteries have reached the end of their life, it is important to recycle them responsibly.
Here are a few suggestions:
1. Make sure all loads are removed from your system before removing batteries. Once the batteries are removed cover the terminals using electrical tape. Now can be a good time to inspect any cable runs or lugs.
2. Visit www.earth911.com or www.call2recycle.org/locator to find a drop-off location. Be sure to call ahead of time to confirm that the drop-off location is still accepting materials.
3. Give us a call if you are having any trouble finding a drop-off location and we can help you find one.
Security
Battle Born Batteries values your privacy and will keep all information confidential. We will never sell or use your information for any other purpose than to deliver your order.
Disclaimer
Our products comply with most regulations and codes. To ensure that your equipment complies with your state or local laws, review them before purchasing. Battle Born Batteries is not responsible for return shipping or any costs incurred due to any local regulations.
